Refund & Cancellation
 
  • You must provide the correct information in order to make payments. You shall be responsible for the correctness of the information provided and shall not be indemnified if the information is wrongly entered whether intentional or unintentional.
  • You must ensure the correctness of all details of the course before finally paying for the course as Cognet/SmartLearn India Pvt. Ltd. or its associates will accept no responsibility and will not issue a refund.
  • If you experience problems with the payment process, you may contact us through the means available at our website. Cognet shall not cancel or change the course once the transaction is completed.
  • Once the payment has been processed, you will receive a confirmation e-mail with all the details of your purchase/enrolment.
  • You will be governed by the terms and condition define specific for the Product/Course/Test.
  • Once your payment is processed and successful, you will receive the confirmation within 2 working days for further process.
    • If you have opted for Online programs, you will receive the Registration ID required for registration at www.ctel-india.com.
    • If you have opted for DVD based programs, your Pack will be dispatched within 3 working days by courier within India only. If your delivery address is not in India, you will be required to pay extra for courier charges.
    • ESAT Candidates can view there details Scorecard within 3 days.
  • If you find any problem or delay, you may forward the payment confirmation e-mail along with your issues at support@ctel-india.com.