Refund and Cancellation Policy

For the purpose of understanding, YOU agree that

  • CTEL does not charge any subscription on monthly basis and also does not allow its contents for viewing purposes. YOU are offered programs and supposed to pay the associated fees to enroll and continue the program.
  • YOU are not obliged to take admission in any program if YOU are not comfortable with the Terms of Use, Refund and Cancellation Policy, Program guidelines and other usages terms mentioned at website or otherwise.
  • YOU are supposed to enroll for the programs only after going through the curriculum, program guidelines, sample video lectures, Terms of Use, Refund and Cancellation Policy, and other usages terms mentioned at website or otherwise.
  • YOU are also expected to check the local governing laws of your country; YOU are residing before enrolling any program as CTEL does not confer any academic credit for any of its programs that are offered and are private, non-academic in nature. CTEL programs certification will help YOU only in establishing your learning for the chosen subject of study.
  • As CTEL offers programs as standalone course, once YOU start the program after payment for enrollment is made, no amount of fees paid will be refunded or adjusted.
  • The enrollment and the fees are not transferable, in whatsoever condition that may be, and the student enrolled only will be given access and awarded certificate after successful completion of the course.
  • Not using or not been able to access due to technical or some issues, the Video Lectures or not appearing for examinations or fail to pass the examinations, will not create and lead to any cause for refund of fees or cancellation of admission. After expiry of 24 months student’s enrollment will be deactivated, whatsoever the condition may be.
  • THE ONLY EXCEPTION FOR THE REFUND IS THAT YOU HAVE PAID THE FEES AND HAVE NOT STARTED THE PROGRAM AND CTEL USER ACTIVITIES DATA DOESN’T SHOW YOUR ACTIVATION OF THE PROGRAM. EVEN IF YOUR CANDIDATURE IS APPROVED, CTEL WILL OFFER YOU REFUND OF FEES AFTER DEDUCTING 5% CONVENIENCE FEE AND THE TAX CHARGED ON YOUR PAYMENTS. THE PAYMENT SHALL BE MADE ELECTRONICALLY IN THE ACCOUNT NAME REGISTERED WITH CTEL ONLY.
  • YOU can apply for refund only within 14 days from the payment date. After expiry of 14 days, YOU shall not be entitled for any refund or cancellations.
  • YOU must submit your refund application at refund@ctel-india.(dot)com along with your details, enrollment number and copy of electronic receipt. YOU also must attach your Bank Details for Electronic Transfer purposes. CTEL will not be responsible for any wrong transfer based on the details provided by YOU and shall be liable only to provide the transfer details, if required by YOU.
  • Once the services are used or delivered, no refund or cancellation shall be entertained in any manner. However, we may review the nature of complaint, if any, and shall resolve to our best possible resources.
  • YOU must provide the correct information in order to make payments. YOU shall be responsible for the correctness of the information provided and shall not be indemnified if the information is wrongly entered whether intentional or unintentional.
  • YOU must ensure the correctness of all details before finally paying for the select service(s)/program(s) as CTEL or its associates will accept no responsibility and will not issue any refund.
  • If YOU experience problems with the payment process, YOU may contact us through the means available at our website. CTEL shall not cancel or change the select program(s) once the transaction is completed.
  • Once the payment has been processed, YOU will receive a confirmation e-mail with all the details of your purchased service(s)/program(s).
  • If YOU find any problem or delay, YOU may forward the payment confirmation e-mail along with your issues at support@ctel-india(dot)com.
  • CTEL have no obligation to offer refund or cancellation of admission to the users who violates the Terms of Use, even if they are eligible with respect to refund policy.

Welcome to Ctel.

CTEL, Centre for Technology Enabled Learning, is the new initiative of Panacea eBiz Consulting Group, founded by Ravinder Goyal, a veteran in education & skilling with 27+ years of experience. The programs under CTEL are conceived based on a vision of social upliftment of the society by imparting world class education and skills to students at an affordable fees structure to enable them to compete for well-paid jobs in a highly competitive environment.


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